FAQ, Mooresville, NC

SECURITY:

FAQ PageWhat is a firewall, and do I need it?

  • There are software firewalls and hardware firewalls that provide varying degrees of invisibility from internet threats. The more “layers” of firewalling you have, the safer you will be, similar to having multiple locks on your front door.

How do I protect my computer?

  • With annual anti-virus/anti-spyware/firewall subscriptions.  Additionally, surge/battery protection protects you from dangerous electrical disturbances, such as electrical noise, blackouts, brownouts, spikes and drops.  Also, automatic & daily and offsite backups are recommended.

What is spyware, and how do I protect myself?

  • Spyware is software that is unknowingly installed with the intention of stealing information from you – such as credit card and social security numbers.  Use our recommended anti-spyware that is bundled together with anti-virus and firewall protection.

BACKUPS:

How do backups protect me?

  • Backups are copies of your important data files (Word, Excel, Outlook, QuickBooks, Quicken, pictures, etc.) in the event your hard drive “crashes.” Backups are highly recommended. The three goals for data backups are:
  1. Daily
  2. Automatic
  3. Offsite

What is the likelihood that my hard drive will crash?

  • Statistically, it is likely after a period of years. If not on your current computer, it will likely happen on a future computer.  Laptop hard drives are more vulnerable than desktop hard drives.

VIRUS PROTECTION:

How do I protect myself from viruses? 

  1. Use one of our industry leaders in anti-virus protection
  2. Maintain an “active subscription”.  Expired subscriptions often create opportunities for infection.
  3. Do not open email attachments from unknown people.
  4. Make sure your antivirus is running in the background at all times.
  5. Make sure you are antivirus software is scheduled for automatic weekly hard drive scans.

SOFTWARE:

Do you work on software? 

  • Yes.  This includes common software that runs on Windows and Mac, for business and home.

HARDWARE:

Do you work on hardware? 

  • Yes.  This includes motherboards, hard drives, power supplies, memory upgrades, networking hardware, modems (DSL & Cable), printers, etc.

REMOTE SUPPORT:

What is “remote support” or “Remote Rapid Repair?”

  • It is a method for securely connecting to your computer or network, with your permission, over the internet.  You control the lock on the door. You invite us in only when you authorize it and are ready for a “remote visit.”  Industry standard SSL and 256-bit encryption are used. Technology used by the banking system and by branches of the military.

How does it work?

  • You are on the phone with a technician, and you allow them to borrow your computer temporarily – as if they were sitting right next to you, borrowing your keyboard, mouse and monitor.  You can choose to terminate the session at any time.  A small piece of software is briefly installed and automatically removed when the session is completed.

What do I need for “remote support” or “Remote Rapid Repair”?

  • A high-speed connection using either cable modem or DSL.

 Is remote support secure?

  • Yes! Our Rapid Remote Repair employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.

How do I know what the technician is doing to my computer?

  • You can see everything after you allow a technician to use your computer. A small piece of software is briefly installed and allows you to terminate the session at any time.

 SERVICE GUARANTEE:

We guarantee our computer repair work.  In other words, if we do not fix or solve your problem, we simply will not bill you.