New, inquiring clients are surprised when we call them back. We are surprised that they are . . . surprised. Of course, we want to return your call!
We want to respond swiftly because:
• It is out of courtesy to the caller
• We do sincerely want to help folks with their technology needs
• We recognize that an inquiring client will take their business somewhere else unless we respond
• It is the first step to building a long-term relationship.
Our Commitment to You
Our commitment is to return new client inquiries within 24 hours, typically the same day.
Our existing clients, we call back ASAP.
Our managed services clients either have a 2-hour or 1-hour response time!